Seeing this error? Repeated wrong passwords or non-filing of returns can block the account. Below are the common causes and the fixes that resolve it for most users.

Why this happens

  • You entered the wrong password too many times.
  • GST returns were not filed for two or more consecutive periods, triggering blocking under Rule 138E.
  • Suspicious activity flagged the account.
  • The GSTIN status changed to suspended or cancelled.

How to fix it

1

Wait out a temporary lock

A password lock often clears automatically after a short cool-off period.

2

File pending returns

If blocked under Rule 138E, file the overdue GSTR-3B/GSTR-1 returns to restore generation.

3

Reset credentials

Use 'Forgot Credentials' on the portal to reset your password.

4

Contact the help desk

If it stays blocked, raise a grievance through the portal's help desk.

Important
If the problem is on the portal side (maintenance or server load), no browser fix will help — confirm with a second network first.

Still stuck? Compare with other issues in the full error guide, or review the login guide.

Frequently asked questions

Why am I seeing the E-Way Bill Account Blocked issue?
Repeated wrong passwords or non-filing of returns can block the account.
What's the quickest fix for e-way bill account blocked?
Wait out a temporary lock: A password lock often clears automatically after a short cool-off period.