If goods can't reach in time due to a breakdown, natural delay or trans-shipment, you can extend the bill within a window before and after expiry, while it's genuinely in transit.
How to extend
Log in, open Extend Validity, enter the EBN, give the current location, the reason for delay and the remaining distance, then submit to get fresh validity.
When extension is allowed
Extension is permitted within the allowed window around expiry. It's only for goods still in transit — not for bills where movement is already complete.
Tips
Plan extensions before expiry where possible. Use the validity calculator to anticipate when a bill will lapse.
Frequently asked questions
Who can extend the bill?
The generator or transporter assigned to it, while goods are in transit.
How much extra time do I get?
Fresh validity is computed from the remaining distance you declare.