Seeing this error? Server maintenance, DNS issues, or browser problems prevent the portal from loading. Below are the common causes and the fixes that resolve it for most users.

Why this happens

  • The portal is under scheduled maintenance (often late night or early morning).
  • Your ISP's DNS is failing to resolve the portal address.
  • Browser extensions, cache or an outdated browser are blocking the page.
  • A firewall or office network is restricting access to government sites.

How to fix it

1

Check if it is down for everyone

Use a different network (mobile data) to confirm whether the issue is local.

2

Switch browser

Try Chrome or Edge in a fresh Incognito window with extensions disabled.

3

Flush DNS

On Windows, run 'ipconfig /flushdns' in Command Prompt, then reload.

4

Try later

If the portal is under maintenance, wait and retry after some time.

Important
If the problem is on the portal side (maintenance or server load), no browser fix will help — confirm with a second network first.

Still stuck? Compare with other issues in the full error guide, or review the login guide.

Frequently asked questions

Why am I seeing the E-Way Bill Portal Not Opening issue?
Server maintenance, DNS issues, or browser problems prevent the portal from loading.
What's the quickest fix for e-way bill portal not opening?
Check if it is down for everyone: Use a different network (mobile data) to confirm whether the issue is local.