Seeing this error? Entered distance is outside the allowed range from the auto-calculated PIN-to-PIN distance. Below are the common causes and the fixes that resolve it for most users.

Why this happens

  • The distance you typed differs too much from the system's auto PIN-to-PIN value.
  • Wrong dispatch or delivery PIN codes were entered.
  • Same PIN-to-PIN trips have a small allowed tolerance.

How to fix it

1

Let the portal auto-calculate

Leave distance blank where possible so the portal fills the PIN-to-PIN value.

2

Stay within tolerance

You can enter up to the allowed +/- variation around the auto distance.

3

Fix the PIN codes

Confirm both dispatch and delivery PIN codes are correct.

Important
If the problem is on the portal side (maintenance or server load), no browser fix will help — confirm with a second network first.

Still stuck? Compare with other issues in the full error guide, or review the login guide.

Frequently asked questions

Why am I seeing the E-Way Bill Distance Validation Error issue?
Entered distance is outside the allowed range from the auto-calculated PIN-to-PIN distance.
What's the quickest fix for e-way bill distance validation error?
Let the portal auto-calculate: Leave distance blank where possible so the portal fills the PIN-to-PIN value.