If SMS OTPs are unreliable on your network, switch to the Sandes app or NIC-GST-Shield, both of which generate OTPs without depending on SMS delivery.

Good to know

Tip
This is an informational walkthrough. Always carry out the actual transaction on ewaybillgst.gov.in, the official government portal.

For the bigger picture, see the Login Guide. You may also want the error guide if something goes wrong, or the FAQ guide for quick answers.

Frequently asked questions

Is there any way to disable 2FA?
No. 2FA is mandatory for all taxpayers and transporters. You can only choose the OTP delivery method — SMS, Sandes, or NIC-GST-Shield.
Which OTP method is most reliable?
NIC-GST-Shield generates OTPs on-device without needing SMS or internet, which helps where mobile networks are weak.